Last updated: 26.11.205

The Hinterland Collection is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).

This Privacy Policy explains how we collect, use, store, and share your personal information when you engage with any venue, website, service, or brand within The Hinterland Collection.

This Policy applies to all businesses and venues within The Hinterland Collection, including:

• Summergrove Estate

• Elysian Hills

• Cascade Springs

• Bellingdale Farm

• Potager – A Kitchen Garden

• Potager House

• Summergrove Speckle Park

• Bellingdale Beef

• Equinity – Horse & Rider Emporium

• Any future venues or associated brands under The Hinterland Collection umbrella

1. What Information We Collect

We may collect personal information when you:

• Make or enquire about a wedding, accommodation, event, function, dining reservation, experience, or hire

• Purchase products, services, or gift vouchers

• Join our mailing list or subscribe to marketing communications

• Visit our websites or social media channels

• Contact us directly via phone, email, website form, or in person

• Interact with our online booking platforms, ticketing systems, or retail systems

The information we collect may include:

• Contact details: name, email, phone number, address

• Booking and event details: dates, guest names, preferences, dietary requirements

• Payment information (processed securely through trusted third parties)

• Business or vendor information (if supplying services)

• Digital interactions: IP address, device information, cookies, browsing behaviour

• Photos and videos (where consent is provided for marketing use, e.g., weddings)

We do not knowingly collect personal information from individuals under 13 years of age without parental consent.

2. How We Use Your Information

We may use your information to:

• Process and manage bookings, reservations, purchases, and enquiries

• Communicate schedules, confirmations, and essential event or accommodation updates

• Provide customer support

• Send you marketing communications, updates, offers, and information relevant to The Hinterland Collection and its associated venues

• Improve our websites, products, services, and guest experience

• Meet legal, regulatory, and insurance requirements

• Prevent fraud, security breaches, and misuse

3. Marketing Communications & Cross-Venue Communication

By engaging with any venue under The Hinterland Collection, you consent to receiving communications that may relate to:

• The venue you directly interacted with

• Other venues, businesses, or offerings under The Hinterland Collection

• News, promotions, experiences, events, dining, accommodation, or services that may be relevant to you

• Group-wide announcements, seasonal offers, or brand updates

You may unsubscribe or update your preferences at any time using the links provided in our emails or by contacting us directly.

We do not sell your personal information to unrelated third parties.

4. Sharing Your Information

We may share your information within The Hinterland Collection group to:

• Provide relevant updates or offers

• Manage bookings and operations efficiently

• Maintain unified customer records and support systems

We may also share your information with trusted third-party service providers, such as:

• Booking and reservation systems

• Payment processors

• Email service providers (e.g., Mailchimp)

• Website hosting services

• Event or accommodation management systems

• Auditors, insurers, or legal advisors (where required)

These providers are required to comply with privacy standards and may only use your information for the purpose it was provided.

5. Cookies, Analytics & Website Tracking

Our websites may use cookies, analytics tools, and tracking technologies to:

• Improve site performance

• Analyse website traffic

• Personalise your experience

• Deliver relevant advertising

You can adjust your browser settings to disable cookies if you prefer.

6. Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Modification

• Disclosure

Information may be stored in secure digital systems within Australia or via trusted international providers compliant with global privacy standards.

7. Accessing, Updating, or Deleting Your Information

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Request deletion of your information (where legally permissible)

• Opt out of marketing at any time

• Update your communication preferences

Requests will be actioned within a reasonable timeframe, typically within 30 days.

To make a request, contact the venue relevant to your enquiry (details listed at the end of this Policy).

8. Links to Third-Party Sites

Some of our websites or emails may include links to external sites.
We are not responsible for the privacy practices of third-party websites.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.
The latest version will always be available on our websites.

10. Contact Us

For privacy enquiries or to exercise your data rights, please contact the relevant venue:

Summergrove Estate
Phone: (07) 5590 8363
Email: celebrate@summergrove.com.au
Address: 363 Carool Rd, Carool NSW 2486

Elysian Hills
Phone: 0429 863 722
Email: hello@elysianhills.com.au
Address: 515 Carool Rd, Carool NSW 2486

Cascade Springs
Phone: (07) 5590 8363
Email: hello@cascadesprings.com.au
Address: 222 Urliup Rd, Urliup NSW 2484

Potager – A Kitchen Garden

Phone: (07) 5590 7403
Email: info@potager.com.au
Address: 502 Carool Rd, Carool NSW 2486

Potager House
Phone: (07) 5590 8363
Email: celebrate@summergrove.com.au
Address: 502 Carool Rd, Carool NSW 2486

Bellingdale Farm & Bellingdale Beef
Phone: (07) 5590 8363
Email: hello@bellingdale.com.au
Address: 47 Hindmarsh Rd, Nunderi NSW 2484

Summergrove Speckle Park
Phone: (07) 5590 8363
Email: farm@summergrove.com.au
Address: 47 Hindmarsh Rd, Nunderi NSW 2484

Bellingdale Beef
Phone: (07) 5590 8363
Email: farm@summergrove.com.au
Address: 47 Hindmarsh Rd, Nunderi NSW 2484

Equinity – Horse & Rider Emporium
Phone: (02) 66728486
Email: equinityhr@gmail.com
Address: 47 Hindmarsh Rd, Nunderi NSW 2484